Making the Case: Reliability and Service Standards for Lifeline Infrastructure Operators
2026-01-29 11:00 - 12:10 (America/New_York) | Building for Tomorrow 2026
Lifeline infrastructure—power, water, transportation, communications, and buildings—underpins community resilience, but operators face aging assets, rising hazards, regulatory pressure, and tight budgets. This session examines the evolving business case for prioritizing resilience and how service requirements, risk mitigation, and interdependencies shape investment decisions. Experts share examples, policy frameworks, and performance metrics that translate resilience into tangible value for regulators, stakeholders, and the public.

Learning objectives:

Understand best practices to strengthen reliability and service continuity.
Identify practical challenges and barriers to advancing resilience investments.
Explore operators’ priority needs (tools, policies, standards) to enable stronger action.
Articulate the economic and societal value of reliability investments for public safety and continuity.
